Zodiac Privacy Policy with Account Security and Data Use
Privacy and account security are both essential. In Canada, personal information is used to manage your account, protect transactions, meet legal obligations, and maintain secure gameplay across slots, live casino, and video poker services.
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Keeping Your Login Details Secure
Each account holder is expected to keep login details secure. Usernames and passwords should remain private, as shared credentials can expose balances, personal information, and payment activity to unauthorized access.
If login details are shared, or if unusual activity suggests someone else is using the account, we may suspend or close the account. We are not liable for losses caused by insecure storage of passwords or other login information.
We also send activation messages and ongoing account communications to the registered email address. Keeping that email current helps ensure you receive security notices, verification requests, and service updates without unnecessary delay.
Verification Requirements Before Withdrawals
Identity verification is a routine part of account protection in Canada. We may request documents after deposits and before withdrawals, and cash-out requests may remain pending until verification is complete.
Accepted documents can include government-issued ID, proof of address, and proof that your payment method belongs to you. In some situations, we may also ask for source-of-funds or source-of-wealth information to support fraud prevention and anti-money-laundering checks.
This process helps protect both account access and payment integrity. Having documents ready in advance often makes reviews faster, especially when account activity changes or additional compliance checks are required.
How We Use Player Personal Data
We collect and use personal information to manage registration, secure accounts, process payments, verify identity, and support the fair operation of our casino services. This also includes practical checks related to fraud prevention and responsible account management.
Where required by law, player data may be disclosed to relevant authorities. Information may also be shared with third parties for fraud detection and control, including checks related to payment validation and account review.
Account holders may request access to their personal information, ask for incorrect details to be corrected, or request erasure of data that is inaccurate or inappropriate. These rights help keep account records accurate and proportionate.
Cookies and Account Email Messages
We use cookies and ActiveX components to operate the site and improve the service. These tools support language preferences, traffic analysis, and gameplay functions, while also helping us understand how the platform performs in everyday use.
Promotional electronic messages can be stopped by contacting the support centre. Service emails linked to your account remain important, as they may include activation notices, verification updates, and other essential account information.
Privacy Policy Key Points at Zodiaconline
| Area | What Applies | What It Means for Players |
|---|---|---|
| Identity checks | We can require verification documents after deposits and before withdrawals, and withdrawal requests may not be processed until identity verification is completed. | Verification may need to be completed before funds are released. |
| Accepted verification documents | Accepted documents include ID, proof of address, and proof of ownership of the payment method. | Having these ready can reduce delays during account review. |
| Source-of-funds reviews | We may request extra source-of-funds or source-of-wealth information for fraud or anti-money-laundering checks. | Additional questions can apply to larger or unusual transactions. |
| Login security | Players are responsible for keeping username and password confidential, and we can suspend or close an account if login details are shared or if unauthorized use is identified. | Poor password handling can put account access and balances at risk. |
| Use and sharing of personal data | Player data may be disclosed to authorities when required by law and may be shared for fraud detection and control purposes with third parties. | Personal information may be used for compliance and security, not only account administration. |
| Email and marketing messages | We may send account activation and ongoing communication to the registered email address, and players can unsubscribe from promotional material sent electronically by contacting the support centre. | Important notices continue to go to your registered email, while marketing can be switched off. |
| Player data rights | Account holders have the right to access, correct, or erase incorrect or inappropriate personal data. | You can request updates if stored information is wrong or no longer appropriate. |
| Cookies and device tools | We use cookies and ActiveX components for purposes including language preference, traffic analysis, and game operation. | These tools help run the site, remember settings, and monitor usage patterns. |
| Dormant account balances | Dormant accounts can lose balances after a period at our discretion, with a maximum of up to 60 days mentioned in brand materials. | Regular account checks help prevent inactive funds from being left too long. |
Eligibility, Support and Security in Canada
Play is restricted to people older than 19. We also offer responsible gambling tools such as self-assessment, deposit limits, and self-exclusion, giving players clearer ways to control account activity.
For many players in Canada, payment options commonly include Interac, InstaDebit, eCheck, credit and debit cards, bank transfer, and CAD deposits. Support availability is listed as 24/7 through live chat, toll-free phone in Canada, and email, with both English and French assistance noted.
Our operating context in Canada includes authorization details linked to the Kahnawake Gaming Commission under licence 00972, with Ontario references also appearing in brand materials. Platform security measures include SSL encryption and game fairness audits.
If you want more control over account privacy or communications, the simplest option is to contact support and request the changes you need.